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What information we collect about
you
Matchmaker Global collects or may collect the
following kinds of information about
members:
‘contact information’.
This must include an email address
where we can contact you. It may also
include your name, mobile phone number,
other phone numbers or address details.
This information is collected as part
of the member registration process
and is provided by you. You can update
it at any time.
‘profile information’,
such as age, gender, nationality,
interests, marital status, location
etc. Please look at any profile on
the Matchmaker Global site to see the full range
of information collected. This information
is collected as part of the member
registration process, and is provided
by you. You can update it at any time.
Communications (by email or other
means, which pass through the Matchmaker Global
systems) between yourself and other
members or employees of Matchmaker Global.
Other personal information provided
voluntarily by you. This could be
in response to surveys, contests or
online activities.
Emailed comments and/or opinions
of other members or site visitors
about you. These may include testimonials,
complaints and general member feedback.
Other members’ ‘private
notes’ about you. An individual
member may add you to his or her list
of favourites and make notes there
to help him / her remember his / her
communication with you. These notes
are only ever visible to that individual
member. Matchmaker Global staff do not monitor
or look at these notes in ordinary
circumstances.
Non-personally identifiable information,
such as your IP address, browser type,
pages visited etc. None of this information
identifies you personally.
How we use the personal information
we collect about you.
Contact information is used to communicate
with you. This includes forwarding
messages from other members, providing
information about our products and
service, responding to any questions
or requests you may make, confirming
receipt of communications from you,
or if we need to contact you for any
reason.
Profile information is posted on
the Matchmaker Global website and is used to promote
you to our other members. As such,
it may be viewed by individuals anywhere
in the world.
Communications with other members
are passed on to those members automatically.
They are also stored for a limited
period on our backup systems in case
of delivery difficulties.
Other personal information provided
voluntarily by you is used to better
understand our members and to help
us improve and promote our services.
Testimonials are posted on our website
and included in emails to members
to help promote our services. Matchmaker Global
assumes that both partners mentioned
in a testimonial are happy for the
testimonial to be used in this way.
Complaints are investigated as appropriate.
The fact of the complaint may be recorded
and details stored in case of future
complaints against the same member.
Other members’ private notes
about you are used there to help him
/ her remember his / her communication
with you. These notes are only ever
visible to that individual member.
Matchmaker Global staff do not monitor or look
at these notes in ordinary circumstances.
Non-personally identifiable information
is aggregated and used to help us
improve our service and infrastructure.
Updating, storage and security of
personal information held by Matchmaker Global
All information is stored on the
Matchmaker Global systems. Safeguards including
physical, technical (firewalls, SSL
encryptions etc) and procedural methods
are used to protect this data.
You can update your contact and profile
information at any time by logging
onto Matchmaker Global’s website and following
the appropriate links.
Communications with other members
are deleted from our systems on a
regular basis.
Other personal information provided
voluntarily by you in response to
surveys, competitions etc is deleted
on a regular basis as soon as possible
after the end of the event.
Please contact us by going to our
contact
page
Matchmaker Global does not rent,
sell, or share personal information
about you with any third party without
your explicit consent, except to business
partners as required to deliver Matchmaker
Global services or where required
by law.
Please note that as a general policy,
Matchmaker Global does not review the content of
private e-mail messages or screen
the Profiles posted by Matchmaker Global members
(although it may periodically review
the information posted in the public
areas of the service) and accepts
no responsibility for resolving disputes
between members.
Matchmaker Global receives communications from
members concerning other members.
These may be testimonials, complaints
or general information. Matchmaker Global aims
to be as open as possible with all
its members, without compromising
the privacy of any individuals.
If you complain about another member,
we may advise that member that a complaint
about him / her has been received.
However, we will not tell the member
who made the complaint without your
express permission. Further, if we
suspect that the member would be able
to identify who made the complaint,
we will not advise that a complaint
has been made unless we have your
express permission.
When a complaint about a member is
received, no action will be taken
unless the complaint is substantiated
by evidence. However, a record of
the complaint may be made and included
in the data held about that member.
Communications between two members
will be released to either member
on request. They will not be released
to third parties.
If another member has written ‘private
notes’ about you, Matchmaker Global considers
that those notes were written for
that member’s use only, and
to display them to others would be
a violation of that member’s
privacy. Those notes will not as a
rule be released to you, even if you
request all information held by Matchmaker Global
about you.
Matchmaker Global staff use of and access to information
held by Matchmaker Global
Matchmaker Global employees and contractors may
also be members of the site, and their
employment may give them access to
information not generally available
to other members of Matchmaker Global or the general
public.
The following code governs the behaviour
of Matchmaker Global employees and contractors:
They will not use personal contact
information or other personal information
held by Matchmaker Global for any purpose other
than the performance of their jobs.
They may post profiles, but will
not send kisses or take other proactive
steps which may be construed as encouraging
members to spend money contacting
them.
If they wish to contact another Matchmaker Global
member, they will do so by email through
the Matchmaker Global system, at no cost to the
Matchmaker Global member.
On first contact with another member,
whether initiated by the employee
/ contractor or by the other member,
they will make it known that they
are employees of Matchmaker Global.
Where another member has unknowingly
paid to initiate contact with an Matchmaker Global
employee or contractor, the employee
or contractor will also offer a refund
should the member desire. |
